Skip to Content

Translate | Disclaimer

Volume of Servicing Report (“VOSR”) Filing Instructions

Section 597 of the New York Banking Law (“NYBL”) and Section 419.12 of Part 419 of the Superintendent Regulations requires registered mortgage loan servicers (“MLS”) and exempt mortgage loan servicers regulated by the Department to file quarterly and other reports in the form prescribed by the Superintendent. In order to facilitate compliance with the filing requirements of Section 419.12, the Department has developed the Volume of Servicing Reporting System (“VOSR”).

Effective March 15, 2013. MLS will be able to access the VOSR Reporting System in order to file annual and quarterly servicing reports. In order to access the VOSR and filing instructions, MLS must create a portal account using the Department's automated "create account wizard."

VOSR Administrator:
All Regulated entities required to submit a VOSR pursuant to Section 419.12 must designate a VOSR Administrator responsible for creating the company's VOSR Administrator access account, designating sub-users, and submitting the completed report. The VOSR Administrator will also function as the primary VOSR contact with the Department. Designated Administrators must have sufficient authority to complete the VOSR affidavit and address compliance and VOSR related supervisory issues with the Department.

General Instructions - First Time VOSR Filers

  1. The designated Administrator must log into the portal in order to create an administrator account.
  2. Email will be sent to the Administrator to confirm or reject access to the VOSR Reporting System.
  3. Once account access is confirmed/approved by the Department, the Administrator can designate sub-users to input VOSR data. Note: Only the Administrator can submit the completed Report.

Once the VOSR system opens for filing, registered and exempt MLS are expected to complete a 2012 VOSR covering the period from January 1, 2012 – December 31, 2012. Kindly note, the 2012 VOSR must be submitted no later than May 31, 2013.

Quarterly reports must be submitted no later than 45 days after the end of each reporting period. Annual reports must be submitted within 90 days of the respective calendar year-end. The below filing schedule can be used as a guide.

Filing schedule is as follows:

Reports to be Filed

Period Covered

Due Date

1st Quarter

January 1 – March 31

May 31, 2013

2nd Quarter

April 1 – June 30

August 14, 2013

3rd Quarter

July 1 – September 30

November 14, 2013

4th Quarter

October 1 – December 31

February 14, 2014

Annual Report

January 1 – December 31

March 31, 2014

Should you have any questions regarding this matter, please contact the Department at (212) 709-5542 or (212) 709-5541.

About DFS

Contact DFS

Reports & Publications


Connect With DFS

DFS Facebook page

Follow NYDFS on Twitter

AccessibilityContact UsDisclaimerPrivacy PolicySite MapPDF Reader Software