How To File A Complaint
Please use our on-line consumer complaint form to file a complaint about a consumer financial product or service. After submitting your complaint, you will receive immediate email confirmation and be assigned a file number. Please save that number and use it in any future correspondence.
The Department of Financial Services has new authority over previously unregulated consumer financial products and services. The Department reviews complaints to gather information on companies' compliance with law and to detect patterns of wrongdoing and/or fraud. The Department cannot attempt to resolve or otherwise handle every individual complaint, and we will notify you if your complaint is not being individually reviewed by the Consumer Assistance Unit.
Please be aware, it may be necessary to share a copy of your complaint with the company or individual that your complaint is against.
Provider Prompt Pay Complaints
If you are a health care provider filing a prompt payment complaint or an attorney filing a complaint on behalf of a health care provider regarding payment of health insurance, no fault or workers compensation claims, you must file your complaint using our online Prompt Payment Complaint Form for Providers.
How to Send Documents Supporting a Complaint
If you have an electronic copy of your supporting documents, you can upload them when you submit your complaint to us. If you only have paper copies of your documents, you can have them scanned so you can send them electronically.
If you cannot submit supporting documents electronically, you can send them by mail or fax. Do not mail your original documents to our Department. They cannot be returned to you. Be sure to include the file number you received when you submitted your complaint.
You may fax documents regarding a complaint already filed to 212-480-6282 or mail
Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257
General Questions about Financial Services
If you are unable to find the answer to your questions on our website, submit inquiries and complaints via the following options:
- Call (800) 342-3736 (Monday through Friday, 8:30 AM to 4:30 PM)
- Local calls can be made to (212) 480-6400 or (518) 474-6600.
- Email a Question
Consumers have the right to an external appeal when health care services are denied by an HMO or insurer (health plan) as not medically necessary, experimental/investigational, a clinical trial, a rare disease treatment, or, in certain cases, as out-of-network. Your insurer is required to notify you if your denial is eligible for the process. Providers have their own right to an external appeal when these health care services are denied concurrently or retrospectively. External appeal requests must be submitted to the Department of Financial Services and the Department will assign independent medical experts to review the appeal.
Arbitrated No-Fault Cases
If the case was submitted to the American Arbitration Association (AAA), contact :
The New York No-Fault Conciliation Center
American Arbitration Association
New York, New York 10006
Ph: (917) 438-1500
If you have won a judgment in a No-Fault Arbitration, you should not normally have any difficulty in collecting from the respondent. If you have not received payment within 30 days of the date of mailing of the No-Fault arbitration award, we suggest that you follow-up with the respondent in writing to advise of the specific elements of the award which remain unpaid and outstanding.
If you do not receive a timely response from the respondent, you should seek assistance from the Property Bureau of the Department of Financial Services. Requests for assistance should include (1) the unpaid No-Fault arbitration award in question, (2) your follow-up correspondence to the Respondent noting the elements of the award that you consider unpaid and outstanding, and (3) a cover letter addressed to the Property Bureau of the Department of Financial Services requesting assistance to obtain payment of the unpaid elements of the arbitration award.