Reporting Frauds Claims via the Internet
Sign-up Instructions for Insurers
The Insurance Frauds Bureau (IFB) has initiated a Frauds Case Management System (FCMS) for insurers to submit IFB reports. The system requires all users to establish a new userid and password. Under this system, each investigator will have his/her own unique userid and password, as opposed to the shared userids that were in use under the previous system.
For larger SIUs, we recommend that the SIU specify an individual to serve as a delegated administrator, called a "Trusted Source." That person has the right to electronically approve new IDs and passwords for their SIU without the Frauds Bureau's intervention. A Trusted Source must be a senior level person, responsible for making decisions about who should have access granted or terminated. Trusted Sources will be responsible for insuring that the IFB is notified if they plan to leave the organization or otherwise can no longer serve in this role. They will also be required to sign a user agreement acknowledging their responsibilities.
While it is possible not to have a Trusted Source in your SIU, it means that the Insurance Frauds Bureau will have to be contacted in writing each time a new user needs to be added or a current user deleted.
The contact information for the Trusted Source or any person who wants to use the system must include name, title, office address, telephone number and e-mail address. This individual will be notified by e-mail or U.S. Mail of the SIU ID and instructions for signing up to use the system.
Security is organized around SIUs, not companies. A company with multiple SIUs should specify a different Trusted Source for each. However, it is possible for us to grant Trusted Source privileges to the same person for more than one SIU, should that be necessary for your organization.
We will grant Trusted Source privileges to up to two different people per SIU.
Please be sure to indicate the level of access being requested, i.e., as a submitter or as a Trusted Source. Individuals and Trusted Sources can sign up by selecting this link.
If you have any questions, you may contact either John Marcone or Roy Zabala at 212-480-6074.
Insurers are encouraged to submit IFB reports through FCMS. However, reports may be sent by fax to 212-480-7148 or by mail to New York State Department of Financial Services, Insurance Frauds Bureau, 25 Beaver Street, Suite 542, New York, NY 10004.
To report fraud by fax or mail, please select this link for Form IFB-1 Rev 8/11.
