New York State
FOR IMMEDIATE RELEASE
DEPARTMENTS WEB SITE RECEIVES AN A
FROM CONSUMER FEDERATION OF AMERICA
New York is One of 15 States to Receive Top Ranking
Superintendent Neil D. Levin today announced that the Departments Web Site was awarded an A by the Consumer Federation of America (CFA) in its ranking of State Insurance Department Web sites. CFA commends New York for having an innovative and highly useful site, citing its recent Webcast of a public hearing designed to get consumers involved in the regulatory process.
"The Departments Webcast of recent public hearings is one example of our commitment to providing easily accessible, high quality information to consumers via our Web site," said Levin. "We also have comprehensive guides available for anyone looking for information on purchasing health, auto or homeowners insurance. It is an honor to be recognized for our efforts in this arena and will continue to find ways to use technology to better communicate with consumers."
The Department was given an "A" grade based on the availability and quality of information available on its site. As more and more consumers use the Internet as a resource, it is vital that organizations use the Internet to communicate effectively with the public. As such, the Department has improved the sites consumer features to make the site easier to navigate and to give consumers quicker access to consumer guides, Department contacts and consumer hotlines, and current Department news.
Recent consumer friendly initiatives on our site include:
Access via e-mail for inquiries and general insurance related questions;
Access to our Consumer page with just one click;
List of all the toll-free hotlines available on the site;
Links to licensed insurers, rating service AM Best, news site Insure.com, other state and federal agencies, and resources such as the National Flood Insurance Program;
"Resource" centers for frauds and homeowners insurance;
Electronic access to Department of Motor Vehicle codes, which allows consumers to immediately obtain the name, address and phone number of the insurer that corresponds to the code; and
Access to all disciplinary actions taken by the Department against agents and brokers and companies giving consumers necessary information to help them choose an agent, broker, or insurance company.
New York State is one of only 15 states that received an A grade. The CFA report, "Study of State Insurance Departments Part 3 Internet Web Page Grades", is the third in a series of studies that reviews the consumer information and outreach activities of State Insurance Departments. CFA is a federation of 250 pro-consumer groups representing over 50 million Americans. The Departments Web site address is www.ins.state.ny.us.