New York State
Insurance Department


ISSUED: 8/9/2000

FOR IMMEDIATE RELEASE

DEPARTMENT ANNOUNCES CIIMS EXPANSION A SUCCESS
Consumer Complaint Filing System Effective Industry-Wide

            Superintendent of Insurance Neil D. Levin today announced that industry-wide use of the Department’s fax out, fax in functionality of Consumer’s Information and Imaging Management System (CIIMS) has proved to be a huge success. This functionality permits the Department’s Consumer Services Bureau to fax complaints and attachments directly from CIIMS to insurers and HMOs. Responses to those complaints can be faxed directly into CIIMS.

            Over 700 insurers and HMOs have provided the Department with a fax number to participate in the CIIMS program and over 3000 faxes have been transmitted using this technology.

            "The use of CIIMS exemplifies the Department’s commitment to utilizing the latest in technology to meet the needs of New York State consumers," said Levin. "CIIMS allows the industry to better serve its customers."

            On May 25, 2000 the Department announced that after a one-month trial period with select insurers, CIIMS would be expanded to the entire industry. The Department issued Circular Letter #14 requesting that insurers and HMOs provide the Consumer Services Bureau with a fax number for the transmission of complaints.


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