New York State
Insurance Department

ISSUED: 2/14/2001


First Governmental Agency in Country to Offer Live Interaction For Visitors to
Department’s Web Site

            Superintendent of Insurance Neil D. Levin today announced that the Department is offering consumers the opportunity to be engaged by a Department Representative to assist in their search of information when they visit the New York State Insurance Department Web site. The Department is the first governmental agency in the country to utilize this Customer Service Application which combines the Department’s consumer services function with the latest in technology.

            "The Department’s use of this new, enhanced customer support framework will provide improved responsiveness to meet the needs of New York State consumers. Our Web site has a wealth of important information for consumers and the use of this application will assist consumers in finding the information they need in a more timely fashion," said Levin. "We anticipate great success as this innovative technology is utilized and it is an important step as we continue to strive to make our Web site even more consumer friendly."

            Here is how the application will work:

            "The Department is committed to remaining at the forefront of technology utilization and the application of this software, designed by heyinc., enables us to assist even more New York State residents by offering this additional avenue of access to our consumer services," added Levin.

            This latest application is an enhancement to the Department’s consumer-friendly site. Features of the Web site include:

            In 2000, the New York State Insurance Department Web site, www.ins.state.ny, was awarded an ‘A’ by the Consumer Federation of America (CFA) in its ranking of State Insurance Department Web sites.