New York State
Insurance Department


ISSUED: 8/15/2002

FOR IMMEDIATE RELEASE

DEPARTMENT PROVIDES AID TO CONSUMERS AFFECTED BY
CAPITAL REGION STORMS
Superintendent Advises Consumers to Call Department Hotline for Assistance

          Superintendent of Insurance Gregory V. Serio today announced that the Insurance Department is available to help New Yorkers whose property was damaged by the storms that affected the Capital region yesterday. Consumers are encouraged to call the Insurance Department’s toll-free emergency hotline for assistance with any storm-related inquiries or complaints or visit the Assistance Center set up at the Guilderland Town Hall, in Guilderland.

          Consumers who have an insurance related question or problem can call the Department’s Disaster Hotline, toll-free 1-800-339-1759, which is staffed from 9am to 5pm, Monday-Friday, with insurance experts from the Department’s Consumer Services Bureau.

          In addition, beginning tomorrow, August 16th, at 9am through August 19th, consumers can speak personally with a Consumer Services Examiner. The examiner will be at Guilderland Town Hall located at the corner of Route 20 and Route 146.

          The Department reminds New Yorkers with damaged property that they should be contacting their individual insurer representatives as soon as possible. They should also be making every effort to protect their homes from further damage, such as covering any roof damage that has occurred as a result of the storms. If temporary repairs or debris removal are done prior to your insurance company’s inspection of the damages, photographs should be taken to document the damages and debris clean-up.


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