New York State
Insurance Department


ISSUED:10/22/2002

FOR IMMEDIATE RELEASE

DEPARTMENT LAUDED FOR NATIONAL AND STATE ACCOMPLISHMENTS
Latest Department Award Prompts Review Of Notable Year

          Superintendent of Insurance Gregory V. Serio today announced that the New York State Insurance Department has been awarded the Governor’s Office of Employee Relations Workforce Champions Award. The Department shares this award with the State Emergency Management Office (SEMO) for its efforts to create the Insurance Emergency Operations Center. This is the fourth award given to the Department recently for its efforts in meeting the needs of New York State’s insurance consumers.

          "Under Governor Pataki’s leadership, the Department has been hard at work to meet the needs of the State’s consumers by utilizing the latest in technology. I am gratified that the Department has been recognized for the implementation of various initiatives that highlight the Department’s consumer services, licensing capabilities, Web site, frauds unit and the collaborative effort that resulted in our successful Insurance Emergency Operations Center," said Serio.

          Today the Department was the recipient of the Workforce Champions Award from the Governors Office of Employee Relations for the Department’s efforts with the State Emergency Management Office in establishing the Disaster Response Coalition and the operation of the Insurance Emergency Operations Center (IEOC). The Department established the IEOC as a public/private partnership with the insurance community to accelerate disaster assessments and expedite claim payments to disaster victims. This system, tested during the summer of 2001 was very useful in responding to the activities of September 11th. The combination of data, video and telecommunication links allowed the timely retrieval and dissemination of critical disaster information.

          Earlier this month, the Technology Manager’s Forum honored the Insurance Department’s Licensing Web Applications with the Best Practices Business to Business E-Commerce Award. The Department received the award for its on-line licensing application technology that permits those applying for or renewing an insurance agent or broker license to do so electronically over the internet. The Best Practice Awards program highlights the Department’s application for its standard of excellence and credits the application for its ability to be replicated.

          The Department’s licensing abilities were again highlighted on September 13th when the Insurance Department was awarded the New York State Forum for Information Resource Management of the Rockefeller Institute of Government’s "Best of the Web" Award in the state category as part of the Forum’s Annual Best Practice and Achievement awards. The Department was honored for its electronic licensing of insurance agents and brokers as well as offering them a comprehensive, consumer friendly Web site.

          In May, the 2002 Anthony M. Kane Achievement Award was given to the Department’s Frauds Bureau. The Northeast Chapter of the International Association of Auto Theft Investigators recognized the Insurance Department’s Frauds Bureau for outstanding achievement in the field of fraud investigation and prevention.

          "The Department’s accolades are the result of the hard work of our entire staff. These awards represent many years of vigorous effort and it is quite gratifying that after the challenges that the entire nation faced last year, that 2002 has resulted in much positive attention for the Department," added Serio. "To be recognized in these ways, is truly an honor and the Department remains more committed than ever to provide service at its best to consumers who live, work or do business in the greatest state in the nation."


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