New York State

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James J. Wrynn    Superintendent of Insurance    25 Beaver Street  New York, N.Y. 10004

ISSUED 11/20/2009FOR IMMEDIATE RELEASE

GOVERNOR PATERSON ANNOUNCES INSURANCE DEPARTMENT RECOVERED $8.12 MILLION FOR CONSUMERS LAST QUARTER

Governor David A. Paterson today announced that $8.12 million was recovered for consumers from insurance companies as a result of 2,030 consumer complaints filed with the New York State Insurance Department between July 1 and Sept. 30. Since the beginning of the year, a total of $24.12 million has been recovered for consumers as the result of 5,975 complaints.

"New York State is committed to safeguarding consumers and making certain they get what they pay for when they buy life, health, property and other forms of insurance. Insurance is designed to protect the consumers who purchase it and New York State will continue to make sure that insurance companies fulfill their end of that bargain," Governor Paterson said.

"These are difficult economic times for virtually everyone and New Yorkers need to know they can get help when they run into problems with their insurance companies. One of the Insurance Department's primary missions is consumer protection and we are committed to being a forceful advocate for consumers who need help with insurance-related issues," Insurance Superintendent James Wrynn said.

The $8.12 million recovered for consumers during 3rd Quarter 2009 included these cases:

The Insurance Department handles approximately 60,000 complaints and 200,000 telephone calls annually from consumers with questions or complaints about life, health, auto, property and other forms of insurance. The Department investigates each complaint, and, depending on the result of that investigation, the Department may direct the company involved to compensate the consumer. Consumers with insurance questions or concerns can call the Department's consumer hotline at 1-800-342-3736. The hotline is open from 9 a.m. to 4:30 p.m. Monday through Friday. Consumers may also ask questions or file complaints using the Department's website, www.ins.state.ny.us.

 
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