New York State

Insurance

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Contact:
Public Affairs
(212) 480-5262
www.ins.state.ny.us

James J. Wrynn    Superintendent of Insurance    25 Beaver Street  New York, N.Y. 10004

ISSUED 09/17/2010 FOR IMMEDIATE RELEASE

WRYNN ACTIVATES INSURANCE DISASTER HOTLINE

Insurance Professionals to Aid Consumers Recovering From Thursday’s Storm

The New York State Insurance Department has activated its Disaster Hotline to help consumers with insurance questions following the wind storm that caused extensive property damage Thursday evening in the New York City metropolitan area. Preliminary indications are that at least one tornado may have touched down in the area, and wind gusts of up to 100 miles per hour caused extensive damage.

The Disaster Hotline, 1-800-339-1759, will be staffed from 9 a.m. to 4:30 p.m. Monday through Friday.

“While a consumer’s first point of contact should be their insurance agent, broker or company, consumers should always feel free to contact the Insurance Department if they need help or are unable to resolve a dispute with their insurer. The Department’s Consumer Services Bureau professionals are also available to answer general inquiries regarding the coverage provided by insurance policies for windstorm claims,” Insurance Superintendent James Wrynn said.

In addition consumers may reference the Insurance Department’s website, www.ins.state.ny.us, to obtain information on property and automobile insurance. Consumers may use the website to file complaints in the event they have disputes with insurance companies.

Wrynn offered some general guidance for consumers who experienced property damage and may need to file insurance claims.

When filing claims, Wrynn suggested that consumers have copies of all their insurance policies readily available, including homeowners, renters, flood, automobile and business insurance. He also offered these pointers:

The Insurance Department’s online “Homeowners Resource Center” offers detailed information and a number of useful tools consumers may find helpful. The “Homeowners Resource Center” can be found on the Insurance Department’s website, www.ins.state.ny.us.

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