New York State

Insurance

Department

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NEWS

RELEASE

Contact:
Public Affairs
(212) 480-5262
www.ins.state.ny.us

James J. Wrynn    Superintendent of Insurance    25 Beaver Street  New York, N.Y. 10004

ISSUED 12/28/2010 FOR IMMEDIATE RELEASE

PLAN AHEAD BEFORE YOU’RE STRANDED AND NEED A TOW

It’s the dead of winter, you’re stranded on the side of the road and need a tow. What should you keep in mind before letting someone tow away your car?

“There are insurance-related issues consumers should understand about using towing services. It always pays to be prepared instead of being blindsided with surprises,” Insurance Superintendent James Wrynn said.

"It's important to understand how to deal with a towing service even if you have an emergency roadside assistance program through a motor club, car manufacturer, your insurer or your car's onboard navigation system.” Wrynn said.

The New York State Insurance Department urged consumers to keep the following pointers in mind when using towing services:

While most tow-truck operators are honest, there have been reports of scams involving tow-truck services in some parts of the country. These scams commonly involve operators monitoring police scanners. They race to the scene of a disabled car and pressure motorists into having cars towed to repair shops charging inflated prices.

Consumers should contact their insurance company, agent or broker to discuss their specific insurance questions. They should contact the Insurance Department’s Consumer Services Bureau from 9 a.m. to 5 p.m., Monday through Friday toll-free at 800-342-3736 if they need further help. Additional information is available on the Department’s website, www.ins.state.ny.us.
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