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Department Continues to Offer Consumer Services To Assist New Yorkers In Recovery Since September 11th

Superintendent of Insurance Gregory V. Serio today announced that the Department is offering consumers an on-line survey to share any insurance issues they are facing in the aftermath of the World Trade Center tragedies. The survey, which can be accessed at, is the latest in the Department’s efforts to assist consumers with their insurance needs following the tragedies of September 11th.

"The Department’s outreach efforts to assess the issues facing insurance consumers continues to be a Department priority and this survey is another avenue by which consumers can contact us," said Serio. "This interactive Web site survey can be filled out and submitted on-line making it easy and convenient to complete."

The Department’s outreach efforts to New York insurance consumers has been on-going. Most recently, surveys were distributed by Department representatives to approximately 400 businesses in the World Trade Center area to help assess the status of their insurance claims. The survey that was distributed during these site visits is now available on the Department’s Web site as a way for anyone who was impacted by September 11th to contact us.

In addition, in the last two weeks state-wide public hearings have commenced beginning with forums in Long Island, Manhattan and Albany for residents and businesses to ascertain the impact of September 11th on the insurance marketplace, including the availability and adequacy of coverage to homeowners, small businesses and large commercial risks.

"The Department remains steadfast in its commitment to providing services to anyone affected by the World Trade Center tragedies and we encourage consumers to get in touch with us with any insurance concerns or issues," added Serio.

Following September 11th, the Department responded to over 1,400 calls to a dedicated WTC disaster toll-free hot line and the Department’s Consumer Service Bureau representatives staffed a booth at the NYC Family Assistance Center on Pier 94 and a Battery Park insurance forum. Currently, the Department also continues to work with the Downtown Alliance and the Manhattan Borough Presidents Office on outreach seminars.

Consumers can complete and submit the survey and if necessary, a complaint form via


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