Company Consumer Complaint Response Form
Please use this link to access our online response system or to create a new account if you are not set up to do so. https://myportal.dfs.ny.gov/home
There are instructions under "Secured Applications" for both the staff who will be responding to complaints and for the "Trusted Source" who will give that staff the authority to respond on your company's behalf. The first step is to get the Trusted Source(s) authorized so they can in turn authorize the staff who will respond.
We welcome any feedback you wish to share about our new system. Please contact us at E-mail an Insurance Question