Insurance Help
For the seriously ill and their caregivers
At the Physician's Office
Obtaining information from your Physician will be very important.
Document the insurance information provided by the Physician and verify
it with your insurance company.
Before you visit your physician’s
office, it is recommended that you do the following:
- Ensure that they accept your specific insurance plan. Be sure to
identify your insurance plan by the name of the insurance carrier and
plan name.
- Fax a copy of your insurance identification card to the office before
your visit to ensure they will accept your insurance.
During your visit to your physician, you
are encouraged to ask the following:
- Are there any procedures, treatments or prescriptions being prescribed
that might need pre-certification?
- Are there any procedures, treatments or prescriptions being prescribed
that may be considered “experimental”?
- Does the Physician have specific hours when they take calls?
- Does the Physician or Hospital use labs and testing facilities that
are in your network and what are the limitations?
- Who is responsible for billing/insurance questions and what is the
best time of day to contact him/her?
- Who, other than the patient, can the Physician release information
to? (e.g. HIPAA 'advocate')
- Will the Physician take assignment
from the insurer (if allowed under your policy)?
1-866-NYINSHELP (1-866-694-6743)
