Technical Assistance with the DFS Portal
The following information is for those seeking help with a technical problem with the DFS Portal or with creating a DFS Portal account. If you need to contact DFS about something else, like DFS ID, DFS Connect, a consumer complaint or a legal question visit our Contact Us page to learn how.
Browsers and Blockers
When using a DFS app or portal:
- Use a supported browser: The latest version, plus one previous version, of Edge, Firefox, Chrome, and Safari are supported.
- Disable “Pop-up Blockers” in your browser settings before using DFS portal.
- Note Maintenance: Applications may be unavailable from 7:30 a.m. to 7:45 a.m. for daily maintenance.
- Some DFS apps may not be compatible with certain smart phones and tablets.
Passwords and DFS ID
Note: Regulated entities must, with few exceptions, log in to DFS Portal using DFS ID.
The only exceptions that may use Legacy Portal Login are the following apps and filings:
- Annual SIU Report
- ATM Certification Filings
- Consumer Credit Reporting Agency Registration
- FCMS: Reporting Suspect Claims & Transactions
- Paid Family Leave Carrier Reporting
- Terrorism Risk Insurance Act System
If you used the Legacy login for an exempted application, and are looking for something else and don't see it listed, log out of Portal and log back in with DFS ID.
Legacy DFS Portal Login password problems?
Check your spam or junk folder and add [email protected] to your email account as a trusted sender.
- Check the email address you used. Portal will not tell you if you entered the wrong email address. Consider trying other email accounts you may have used in the past.
- Reset your password. If you still haven't received an email, you may want to create a new account.
- Do not use a NY LINX username and password. Make sure you are using your DFS Portal email address and password.
If you still need help with a Portal account, submit a Portal Help Form.
Creating a Portal Account
- If you already have a Portal Account, you do not need to create a new account. Enter your email address and password.
- If you already have access to a DFS application and you need access to a different DFS application, you don't need to create a separate account. Sign in and use the Request Apps tab to ask for the additional application.
- If you have forgotten your password, use the Forgot Password button to reset it.
- If you do not have a DFS Portal account, use the Create Account button to create an account.
Before Getting Started
You may be required to provide an identifying number to access an application or during the filing process. Have your NAIC code, NMLS number, New York license number, or other unique identifiers available.
Create a Portal Account
Open your browser and go to myportal.dfs.ny.gov. (Use the center link 'DFS Portal Login')
Detailed Portal Account Instructions
Enter the required information and the text verification. Use the Create Account button to submit.
You will receive a thank you message. You can close the browser.
Check your Email
You will receive a confirmation email from the DFS Portal Administrator with the subject "https://myportal.dfs.ny.gov: Your New Account' at the email address that you provided.
Activate your account
Open the email from DFS Portal Administrator and click the link in the email. This will open the New Password page.
Choose your Password
On the New Password page, enter your new password in both fields and click Save. Your password must contain at least 15 characters.
Requesting Apps
Once you are signed in to DFS Portal, you can use the MY APPS tab to see the applications you have access to, and use the REQUEST APPS tab to request access to other applications. Use the ALERTS tab to see your messages and notifications.
Still Need Help?
If you still need technical assistance with the Portal, submit a Portal Help Form or contact us.