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Press Release

November 19, 2014

Contact: Matt Anderson, 212-709-1691


Department of Financial Services Assistance Available to Homeowners in Syracuse on Nov. 20 and in Liverpool on Nov. 21

Governor Andrew M. Cuomo today announced that he is deploying the Department of Financial Services (DFS) Mobile Command Center to two sites in Onondaga County to provide foreclosure prevention assistance to financially struggling homeowners. DFS representatives will be available to meet homeowners at the following two locations:

  • Thursday, Nov. 20 – Onondaga County Public Library’s Mundy Branch, 1204 S. Geddes St., Syracuse.
  • Friday, Nov. 21 – Liverpool Public Library, 310 Tulip St., Liverpool.

The sites will be staffed each day from 9 a.m. to 5 p.m.

“We are deploying skilled specialists to Onondaga County to provide on-the-ground assistance to homeowners,” Governor Cuomo said. “Our foreclosure prevention initiative enables New Yorkers to meet face-to-face with trained staff and discuss options available to them to help get their lives back on track and save their homes.”

Benjamin M. Lawsky, Superintendent of Financial Services, said, “The sooner homeowners facing foreclosure reaches out for assistance, the more options may be available to help them save their homes. That’s why we encourage New Yorkers who are struggling with their mortgage payments to visit our Mobile Command Center or call our foreclosure prevention hotline.”

Onondaga County Executive Joanie Mahoney said, “The thought of foreclosure can leave a homeowner feeling trapped and frightened. Receiving direct guidance on how to keep your house makes all the difference. Thank you Governor Cuomo and the Department of Financial Services for coming to Onondaga County and providing such a vital service.”

Senator David Valesky said, “This is a great opportunity for homeowners in Central New York to ask questions and get assistance to stay in their homes. I am pleased that the Mobile Command Center is again stopping in the area, and I urge anyone with a problem, big or small, to take advantage and speak to DFS professionals.”

Assembly Member Samuel D. Roberts said, “I would like to express my gratitude to Governor Cuomo for bringing this innovative mobile foreclosure prevention service to the Central New York area. Foreclosures on homes are all too common in this economy and this service could potentially help many families in the 128th District and all of CNY stay in their homes.”

State Resources Available to Homeowners

Governor Cuomo launched the DFS foreclosure prevention program in 2012 to extend help to homeowners facing foreclosure. The outreach program has visited locations with higher rates of foreclosures throughout the State. Assistance is provided at no cost to homeowners. Depending on individuals’ specific situations, DFS specialists may offer homeowners assistance in such areas as:

  • Applying for mortgage modifications or providing help to homeowners who have already sought mortgage modifications.
  • Interceding on behalf of homeowners with their mortgage lenders or servicers.
  • Assisting homeowners in communicating with mortgage lenders or servicers.
  • Accepting complaints from homeowners who believe they were victimized by mortgage lending abuses so complaints can be investigated by the Department.

U.S. Housing and Urban Development approved housing counselors will also be available to assist to homeowners.

Homeowners unable to meet personally with DFS representatives are urged to the call the Department’s toll-free foreclosure prevention hotline, 1-800-342-3736, from 8:30 a.m. to 4:30 p.m., Monday through Friday. Homeowners may also file complaints against their mortgage lender or servicer using the Department website,

DFS also urges homeowners to be cautious of mortgage rescue scams, which may be marketed by private businesses. For example, homeowners should:

  • Be wary of anyone asking for an upfront fee in exchange for a loan modification, saving a home from default or stopping a foreclosure or tax sale. New York law prohibits the collection of such fees in most cases. Also, many not-for-profit housing counselors will help homeowners negotiate with lenders for free.

Be wary of anyone who says they can save a home if a homeowner signs or transfers the deed to his or her house over to them so the homeowner can catch up on mortgage payments or refinance a loan. A homeowner should never submit mortgage payments to anyone other than the homeowner’s mortgage company without its approval.


Additional news available at
New York State | Executive Chamber | | 518.474.8418

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