The Department, in accordance with Financial Services Law Article 6 and 23 NYCRR Part 400, established an Independent Dispute Resolution (IDR) process by which a dispute for a bill for emergency services or a surprise bill for health services may be resolved. When such a dispute arises, an Independent Dispute Resolution Entity (IDRE) is tasked with determining whether the provider’s fee or the health plan’s payment is more reasonable.

The Department is not currently seeking new vendors to become IDRE’s.  If you wish to be notified when the Department does seek new vendors, please send an email with your contact information to [email protected].