Independent Dispute Resolution Entity (IDRE)
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Introduction

The Department, in accordance with Financial Services Law Article 6 and 23 NYCRR Part 400, established an Independent Dispute Resolution (IDR) process by which a dispute for a bill for emergency services or a surprise bill for health services may be resolved. When such a dispute arises, an Independent Dispute Resolution Entity (IDRE) is tasked with determining whether the provider’s fee or the health plan’s payment is more reasonable.

The Department seeks to certify vendors that will review the submitted disputes. Interested parties must submit a completed copy of the IDRE application and its attachments.

IDRE Application and Certification

The Department seeks to certify vendors that will review the submitted disputes. Interested parties must submit a completed copy of the IDRE application and its attachments to the Department.

Completed applications and attachments must be submitted and received no later than 5:00 PM EST on January 4, 2023:

  • If you would like to submit your application and attachments electronically, contact us at [email protected] for further instruction on how to make your submission. Please do NOT submit your application to [email protected].
  • Completed applications and attachments will also be accepted via overnight delivery to:

New York State Department of Financial Services
Consumer Assistance Unit
One Commerce Plaza
Albany, NY 12257

If submitting an application via overnight delivery, please also provide notice of the application submission to the [email protected] email address.

Applications are due no later than 5:00pm EST on January 4, 2023.

Applicant Questions

Applicant questions are due no later than November 30, 2022.

Email questions to [email protected].

Responses to all questions will be provided no later than December 7, 2022. Responses will be emailed and posted on this page.