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Information for Insurance Companies

General Information about Applications and Filings for Insurance Companies
Information for Insurance Companies
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General Information

Consumer Complaint Management and CCRS

Corporate Designee for Consumer Services (Reg 64)

The Department requires each insurer to designate one individual per insurer as corporate officer responsible for its internal consumer services department. Use the Corporate Designee form to submit, confirm or update the existing information in our records. The Department must be informed immediately whenever there is a change to any of the information on file with DFS.

Company Complaint Response System (CCRS)

The Company Complaint Response System can be found on the DFS Secure Portal. To access the CCRS for the first time, your company must first designate a Trusted Source(s). The Trusted Source then authorizes other staff to use CCRS.

To get started visit the DFS Portal:

DFS Portal

Applications and Licensing

Insurance Company and Fraternal Benefit Filings

Insurance Company and Fraternal Benefit Society Filings are managed in the the Insurance Company and Fraternal Benefit Society Filings application on the DFS Portal or through DFS Connect. Your DFS ID will work to access both the DFS Portal and DFS Connect.

Rate and Form Filings

Rate and Form Filings Submitted Via SERFF

The Department accepts most electronic filings via SERFF.

Insurance Regulation 195 requires that any submission of a rate, rating plan, rating rule, rating manual, rating classification, territory, or insurance contract or policy form be made through SERFF, except when the filer is a charitable annuity society or assessment cooperative but including when the filer is a student health plan certified pursuant to Insurance Law section 1124.

In addition, a schedule of rates of commissions, compensation, and other fees or allowances to insurance agents and brokers as required by Insurance Law section 4216(e) and 11 NYCRR sections 185.9 and 187.8, and Medicare supplement insurance advertising filings made pursuant to section 11 NYCRR section 215.5(d) must be submitted through SERFF.

Rate and Form Filings Not Submitted Via SERFF

Insurance Regulation 195 requires that any submission of a rate, rating plan, rating rule, rating manual, rating classification, territory, or insurance contract or policy form be made through SERFF, except when the filer is a charitable annuity society or assessment cooperative.

Below are links to our traditional Rate and Form Filing Requirements:

Municipal Cooperative Health Benefit Plan Filings

Article 47 Municipal Cooperative Health Benefit Plans (Muni Coops) are required to submit all filings electronically, including Financial Statements, Community Rating Methodology, and Form Filings, on the DFS Portal.

Annual Statements and NY Supplements

Fraud Prevention, Rate Evasion, and Annual SIU Reports

Fraud Reporting and the FCMS

Reports of fraud required by Insurance Law Section 405(a) must be submitted via the Frauds Case Management System (FCMS) as required by Regulation No. 195 Section 6.2.(a)(1).

Annual Fraud Prevention and SIU Reports

Pursuant to New York Insurance Law Section 411(e), life settlement providers are required to file an annual report (Annual SIU Report) with the Department describing their experience, performance, and cost effectiveness in implementing the Fraud Prevention Plan. The Annual SIU Report also requires information pertaining to the life settlement provider's public awareness program required by Section 411(b)(5).

Pursuant to Insurance Law section 308, all Licensed Property/Casualty Insurers Writing Private Passenger automobile Insurance with 3,000 or More Policies in those lines of business in the state of New York, and entities licensed Under Art. 44 of the Public Health Law with an enrolled population of 60,000 insureds or greater, unless licensed under §4403(a), (c), (d), (f), or §4408(a), must file a Fraud Prevention Plan.

Pursuant to Insurance Law Section 308, information concerning the incidence of misrepresentations of the principal place where vehicles are garaged and/or driven by insured New York residents that involve locations within New York State and locations outside of New York State is  required to be reported to the Department.

Disaster Preparedness and Response Filings

Pursuant to Insurance Law § 308, insurers and related regulated entities must submit disaster planning, preparedness, and response filings.

Entities submit filings online via the Disaster Preparedness and Response Plan application on the DFS Portal. Companies within the same insurance group that write the same type of insurance (Life, Property or Health) may file a single submission of each filing type.