File a Complaint

File a Complaint

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Consumer Complaint

Use our online Consumer Complaint Portal to file a complaint with DFS about insurance companies, vacant properties, student loans, mortgages, bail, banking, lending, and other financial services. You can also check the status of a complaint, or add information, such as a Letter of Authorization (PDF), to an existing complaint. Be aware that we may share a copy of your complaint with the company or individual you are complaining about.

To get started please visit our secure Portal:

Health Insurance Premium Rate Increase: Use our Health Insurance Rate Filings Portal If you are a health insurance policyholder looking to submit a comment about an insurer's application for a rate increase.


Health Care Provider Complaint

If you are a health care provider, use our online Provider Complaint Application to file a complaint about prompt payment, no fault or workers compensation claims, or to add additional information to an existing complaint. If this is your first time using the new Provider Complaint Application, you will first need to create a portal account (if you don’t already have one), and follow the prompts in Ask for Apps to request access to Provider Complaint Forms.


Get Free Language Assistance

  • English: Call (800) 342-3736 for free help in your language.
  • Español (Spanish): Llámenos al (800) 342-3736 si necesita ayuda gratis en su idioma.
  • 中文 (Chinese): 請給我們打電話號碼 : (800) 342-3736, 要求免費的語言協助服務。
  • Русский (Russian): Чтобы получить бесплатные переводческие услуги, позвоните, пожалуйста, по следующему номеру: (800) 342-3736
  • Kreyòl ayisyen (Haitian-Creole): Tanpri rele nou nan (800) 342-3736 pou jwenn sèvis èd gratis nan lang.
  • Bengali: অনুগ্রহ করে বিনামূল্যে ভাষা সহায়তা পরিষেবার জন্য আমাদের ফোন নম্বরে 1-800-342-3736 ফোন করুন।
  • 한국어 (Korean): 전화 (800) 342-3736 로 무료 언어 지원 서비스를 요청하십시오
  • Polski (Polish): Aby skorzystać z usług bezpłatnej pomocy językowej, prosimy o kontakt telefoniczny pod numerem (800) 342-3736.
  • Italiano (Italian): Chiamare il (800) 342-3736 per assistenza linguistica gratuita.
  • Yiddish: ביטע רופט אונז אויף  800-342-3736 פאר אומזיסטע הילף מיט שפראך
  • Arabic: يرجى الاتصال بنا على الرقم 3736-342-800 للحصول على خدمة المساعدة اللغوية مجاناً

Consumer Complaint Form in Other Languages

You are strongly encouraged to submit your complaint online using our Secure Portal above. This will avoid delay in the handling of your paper complaint.

 
 
 
 
 
 
 
 
 

Paper complaint forms can be mailed to the Department of Financial Services, Consumer Assistance Unit, 1 State Street, New York, NY 10004 or to the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257.

Language Access

Our goal is to provide you with satisfactory translation and interpretation services. If you feel you have been denied any available translated documents or interpretation service and would like to submit a complaint, please contact us at (800) 342-3736 or visit our Language Access Information page to learn more.