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Information for Consumers

If you have a question, need help, or want to file a complaint against a financial institution or insurance company, contact us.
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DFS answers questions and takes complaints about financial products
QUESTIONS AND COMPLAINTS

DFS can answer questions about financial products and services in New York. If you have a question, need help, or want to file a complaint against a financial institution or insurance company, contact us.

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SPEAKERS AND EVENTS

DFS staff speak on a variety of topics including student loans, foreclosure, banking, credit and debt, avoiding identity theft and other scams, and senior Issues, like long-term care insurance and elder financial exploitation.

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EDUCATE YOURSELF! Educated and supported New Yorkers make good financial decisions

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NEW YORK STATE RESOURCES AND DIRECTORIES
Other Government Agencies Who Offer Help

Many New York State agencies offer free, unbiased information and assistance and access to interactive applications available to all New Yorkers. In addition to this Department, the following agencies offer help connecting to information, literacy materials, support and outside organizations that can help.
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DFS Consumer Brochures
DFS publishes printable consumer brochures on many important financial subjects
Translation & Interpretation
Get Help in Other Languages
Get Free Language Help

Call (800) 342-3736 to get free help in your language. Email DFS if you need a form or document translated into your preferred language.

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Language Access at DFS

State agencies are required to provide language assistance services (translation and interpretation) to people of Limited English Proficiency (LEP).

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