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DFS answers questions and takes complaints about financial institutions and services.
QUESTIONS AND COMPLAINTS

DFS provides assistance online and via telephone with questions about financial products and services in New York. If you have a question, are having difficulty with a financial product, or wish to file a complaint against a financial institution or an insurance company, contact us.

SPEAKERS AND PRESENTATIONS

DFS staff are available to speak on a variety of financial subjects including foreclosure, student loans, banking, credit, and debt, health insurance and breast cancer screening, ID Theft and other scams and frauds and senior Issues, like long-term care and elder financial exploitation.

 

DFS Financial Literacy Materials

DFS recognizes that supported and informed New Yorkers and empowered small businesses are the backbone of our economy. Providing the following financial literacy resources is just one part of this effort. DFS also offers a series of printable brochures on financial literacy subject matter.

Auto Insurance

Auto insurance and what you need to know to understand your your options and comparison shop.

Bail Information

Bail is an amount of money, set by a court, that a defendant must pay to obtain their release from jail before trial.

Banking, Saving, Sending, and Borrowing Money

Learn about bank accounts, cashing checks, transmitting money, identity theft, safely using an ATM and more.

Health Insurance

Learn more about your rights, view rate increase applications and submit comments about a proposed rate increase

Help for Homeowners and Tenants

Insurance, mortgage and foreclosure resources for homeowners and tenants.

Holocaust Claims

The HCPO provides free assistance to Holocaust victims and their heirs, to recover assets lost, stolen, or sold under duress between 1933 and 1945.

Life Insurance

Life insurance and what you need to know to understand your options and comparison shop.

Scams, Schemes, and Frauds

Learn how to recognize and report scams and suspected fraud and what you can do to avoid becoming a victim.

Small Businesses

Resources for small business owners, including Healthy NY program information, wage bond information and other small business insurance guides.

Student Protection

Learn about financing your education, loan forgiveness, deferment and more.

Disaster and Flood Resources

Get the help you need following a disaster or flood...

NEW YORK STATE RESOURCES AND DIRECTORIES
Other Government Agencies Who Offer Help

Many New York State agencies offer free, unbiased information and assistance and access to interactive applications available to all New Yorkers. In addition to this Department, the following agencies offer help connecting to information, literacy materials, support and outside organizations that can help.

NEW STATEWIDE OFFICE MOVES NEW YORK'S ECONOMIC JUSTICE EFFORTS FORWARD
Help for New Yorkers Looking for Assistance with Financial Matters
The Statewide Office of Financial Inclusion and Empowerment (SOFIE) strengthens the Department’s mission to protect and empower all New York consumers and advance economic justice.