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Disaster and Flood Resource Center


Disaster & Flood Resource Center

Need Help Now? Call the DFS Disaster Hotline: (800) 339-1759

Tropical Depression Ida

On September 2, 2021, a State of Emergency was declared in New York State within the counties of Bronx, Dutchess, Kings, Nassau, New York, Orange, Putnam, Queens, Richmond, Rockland, Suffolk, Sullivan, Ulster, and Westchester in response to torrential rainfall that resulted in flash flooding, power outages, travel disruptions, and damage in impacted areas and posed a threat to public health and safety. State agencies took immediate action to respond to and recover from Ida. The State of Emergency eliminates potential hurdles for local response activities and provides necessary tools to ensure New Yorkers can quickly and safely recover from disaster.

DFS issued a Circular Letter advising insurers to increase their resources to service consumers impacted by Tropical Depression Ida and provide policyholders with fair and prompt claim settlement treatment. DFS will also allow temporary permits to be issued to qualified out-of-state independent insurance adjusters to expedite claims.

For additional information about available assistance programs, including where to find services such as shelter and access to food, please go to ny.gov/ida.

Federal Emergency Management Agency (FEMA)

If a federal disaster declaration is issued for a disaster, you can apply to FEMA for disaster assistance. You may apply for this disaster assistance whether you have insurance or not. On September 6, 2021, President Biden approved an expedited major disaster declaration to help eligible New Yorkers recover from the flood damage caused by the remnants of Hurricane Ida. As of September 12, 2021, Bronx, Kings, Nassau, Queens, Richmond, Suffolk and Westchester counties have been approved for individual assistance, which provides direct relief for individuals and homeowners. We advise you to continue to monitor the FEMA website for updates. 

Get Help in Person

Mobile Command Center (MCC)

The DFS Mobile Command Center (MCC) will operate at selected locations in the State of Emergency counties affected by Tropical Depression Ida. To find out where the MCC is currently located, call the DFS Disaster Hotline at (800) 339-1759 or check the DFS Twitter account (@NYDFS).

The MCC is staffed by DFS personnel and can provide residents and business owners impacted by the storm with insurance information regarding policy coverage for losses and suggestions on how to document their losses and safeguard their property. Appointments are not necessary. If you are not able to visit the MCC in person, call the DFS Disaster Hotline at (800) 339-1759, daily, 8:30 am to 4:30 p.m. for help with banking, insurance and claim issues.

  • The MCC is currently stationed at the Grinton I. Will Library, at 1500 Central Park Ave, Yonkers.

Additional in-person help is available on a daily basis (unless noted as closed) at the following locations:

Host Apt./Suite  Street City/Borough Zip Code Hours
Bedford Stuyvesant Restoration Corporation Main Lobby 1368 Fulton Street Brooklyn 11216 9am-5pm
Medgar Evers College   231 Crown Street Brooklyn 11225 8am-7pm
Assemblywoman Carmen De La Rosa's Office Suite A & C 210 Sherman Avenue Manhattan 10034 9am-5pm
I.S. 88   215 West 114th Street Manhattan 10026 8am-8pm
Assemblywoman Catalina Cruz's Office   41-40 Junction Boulevard Queens 11412 9am-5pm
Queens College, Student Union   152-45 Melbourne Avenue Queens 11367 8am-7pm
Assemblyman Carl Heastie's Office   1446 East Gun Hill Road Bronx 10469 9am-5pm
Hostos Community College E. Building C 450 Grand Concourse Bronx 10451 8am-7pm
Assemblyman Charles Fall’s Office   853 Forest Avenue Staten Island 10310 9am-5pm
College of Staten Island Gymnasium Building R1 2800 Victory Boulevard Staten Island 10314 8am-7pm
Michael Tully Park   801 Evergreen Avenue Nassau County 11040 8am-7pm
Rose Caracappa Senior Center   739 NY-25A Suffolk County 11766 8am-7pm
Village Court House   169 Mt. Pleasant Avenue Westchester 10543 8am-7pm


Flood and Flood Insurance Information

While floods are the most common natural disaster in the United States, insurance coverage for losses from floods is generally not provided in standard homeowners or tenants policies. Insurance for flood damages is generally available under a separate policy issued through the National Flood Insurance Program (NFIP) and available to homeowners, renters and businesses. 

Filing a Claim After a Loss

  • File Claims Promptly. File claims as soon as possible after losses occur.
  • Provide All Documentation. Ask your insurance company exactly what documents, forms, and data they will need you to submit.
  • Flood Damage Claims. Flood damage is typically only covered by flood insurance, obtained via the National Flood Insurance Program (NFIP). If you have flood insurance and have flood damage, file claims with the insurer that sold you the policy. If you purchased a policy directly from NFIP, you should contact them directly.
  • Keep Detailed Records. Keep a record of all conversations with your insurer, include the agent’s name and times and dates of all calls.
  • Follow Up. Follow up with the Insurer or agent in writing, reflecting your understanding of in-person or telephone conversations. After an adjuster visit, follow up in writing reflecting your understanding of the adjuster visit.
  • Document Losses. Take photos and/or videos showing the extent of the damage and losses before cleaning anything up.
  • Take Inventory. Provide your insurer with a detailed room-by-room inventory of damaged personal items and property. Include receipts, credit card statements and any other documents showing item values.
  • Emergency Repairs. Property owners are responsible for protecting their property from further damage after a loss, but should make only repairs necessary to prevent further damage to property, like covering broken windows. Save receipts showing emergency repairs.
  • Permanent Repairs. Permanent repairs should not be made until insurers have inspected losses. All damaged personal property should be kept until an insurance settlement has been reached.
  • If You Relocate, Keep Your Receipts. If you need to relocate while your home is being repaired, keep records of your expenses. Homeowner and renter insurance policies generally cover the cost of additional living expenses if your home is damaged by an insured disaster.
  • Disaster Assistance. When a Presidential Disaster Declaration for Individual Assistance is made, FEMA disaster assistance may be available to both insured and uninsured individuals and businesses, when settlements may not meet disaster related needs. Reporting damage to local officials does NOT qualify you for FEMA aid. You must contact FEMA directly to sign up for FEMA aid.
  • Small Business. FEMA’s Small Business Administration (SBA) also offers low interest disaster loans to homeowners, renters, businesses, and some nonprofit organizations.

Insurance Companies

In the event of a natural disaster, insurance companies covering homes or businesses in the areas affected by the disaster are expected to:

  • Increase their resources to ensure proper treatment of their policyholders;
  • Allow claimants to make immediate repairs to damaged property if necessary to protect health or safety;
  • Allow claimants to provide as reasonable proof items such as photographs or video recordings (without the need for a physical inspection), material samples (if applicable), inventories, and receipts for any repairs to or replacement of property;
  • Along with their third-party adjusters, promptly assess claims;
  • Provide affected policyholders with fair and equitable claim settlement treatment under the New York Insurance Law and Regulations;
  • Cover claims caused by multiple perils even if not all perils are covered under the applicable policy; and
  • Make timely payments of claims that arise out of covered perils.

These obligations also apply to those insurance companies that issued policies through FEMA’s National Flood Insurance Program. 

Adjusters, Appraisers & Umpires

After you declare a loss, an adjuster will be sent by your insurance company to examine damage and provide an estimate of the cost of repair or replacement. If you reach an impasse in negotiating a settlement with your insurance company, you may want to consult an attorney or hire a licensed public adjuster to act on your behalf. If an agreement cannot be reached, your policy provides for an appraisal process. Every homeowner, tenant, cooperative apartment and condominium policy issued in New York contains a provision for you and your company to select a competent and disinterested appraiser. Your insurer will select one as well. The two appraisers, in turn, select an umpire. Learn more about adjusters, appraisers & umpires.

Protect Your Credit

While assessing property damage, calling your insurance company and applying for disaster assistance may be your top priorities following a disaster, steps to protect your credit should also be taken to keep late payments and debts from hurting your credit and credit score.

Contact your bank and other creditors. Most banks and lenders have recovery procedures in place for customers impacted by disasters. They may even reach out to let you know they're aware of the issue and what they may be doing for customers who are affected. Your creditors may be able to do even more for you if they know about your specific situation, such as payment assistance programs or temporary moratoriums on payment. Each lender is different, so contact all of them. Keep a detailed record of these conversations, and ask for it in writing if your creditor agrees to a major change to your payment agreement.

Add a personal statement to your credit report. You can file a statement with the three credit reporting agencies explaining that you were affected by a disaster and how it may have lowered your credit. This will not affect your credit score, but will let anyone who pulls your report know what happened. 

Avoid Storm Recovery Scams

Protect yourself from scam artists who may try to take advantage of homeowners who suffered property damage in a storm, or who may claim to be part of disaster assistance efforts.

Disaster Preparation Tips

It is important to take steps to be ready for the potential damage that a severe storm can cause. Checking your insurance policies, moving valuable objects to upper floors, inspecting any trees on your property before severe weather hits, and making a home inventory can help you be better prepared.

Taking photos and video of your home, as well as keeping sales receipts and model and serial numbers of items that you own, will make filing a claim easier. Add insurance information to your inventory - the name of your insurance company and agent, policy numbers and contact information. Your insurance provider should be able to provide you with a sample inventory to use or you can use our Home Inventory Checklist (PDF) to help you get started.

See our Storm-Preparedness Tips for more steps you should take to help make sure your home is storm ready and your property is adequately insured.

How DFS Can Help

Help with a Bank or Mortgage Issue

DFS works with banks and financial institutions to eliminate excessive fees, prevent foreclosures, and encourage loan and mortgage forbearance for those affected by disasters. We also work to help expedite endorsement of insurance claims checks by banks to homeowners in urgent need of disaster-related repairs. If you are unable to close on a loan or mortgage due to severe weather, we may also be able to help you avoid adverse consequences, such as late fees for changes in the terms.

Help with Insurance

DFS can answer questions about agents, brokers and adjustors, the claims process (including hurricane and wind deductibles), policy cancellation, non-renewal, and coverage for additional living expenses (which you may be entitled to if you are displaced after a disaster). If your business has been affected by a disaster, we can also answer questions about coverage, business interruption insurance and off-premises service interruption coverage.

Print a Brochure

DFS has developed printable brochures including Storm Recovery Resources, Beware of Home Repair Scams, and more on our Consumer Brochures and Publications page. Please print and share at your event or with your constituents.

More Disaster Recovery Resources

US Small Business Administration

National Flood Insurance Program


Have questions or a problem that you cannot resolve with your Insurer or Bank? Call our Consumer Hotline at (800) 342-3736. Local calls can be made to (212) 480-6400 or (518) 474-6600 or File a complaint with DFS.