Consumer Questions
The DFS Hotline is staffed Monday - Friday, from 8:30 AM to 4:30 PM. Call us at (800) 342-3736 or send us an email.
To file a complaint with DFS, use our online Consumer Complaint Portal.
For help in other languages Call (800) 342-3736 to reach an interpreter. If you need a document translated into your language, send an email to [email protected]
Licensing Questions
If you are unable to find the answer to a licensing question on our website, call (800) 342-3736 (Monday through Friday, 8:30 AM to 4:30 PM). Local calls can be made to (212) 480-6400 or (518) 474-6600. Questions for the Insurance Licensing Unit can be emailed to [email protected].
Legal Inquiries
Submit legal inquiries to our Office of General Counsel via email to [email protected], or by regular mail to New York State Department of Financial Services, Office of General Counsel, 1 State Street, New York, NY 10004-1511. Include your full mailing address, email address and phone number in all inquiries.
Public Affairs and Media Inquiries
If you are a member of the media and would like to speak to someone in our Public Affairs office, please call (212) 709-1691. Media inquiries can also be emailed to [email protected]
Consumer Notices
DFS Contact information for use by regulated institutions in Notices to Consumers (Sections 1303 and 1304 of the Real Property Actions and Proceedings Law and Section 265-b of the Real Property Law, Regulation E disclosures, etc.) is: (800) 342-3736 and www.dfs.ny.gov.
Our Office Locations
New York City - Main Office
New York State Department of Financial Services
1 State Street
New York, NY 10004-1511
Albany
New York State Department of Financial Services
1 Commerce Plaza
Albany, NY 12257
Buffalo
535 Washington Street, Suite 305
Buffalo, New York 14203
Garden City
1399 Franklin Avenue
Suite 203
Garden City, NY 11530
Syracuse
New York State Department of Financial Services
333 East Washington Street
Syracuse, NY 13202
Webmaster
If you have technical questions about this website or want to report an issue or a broken link please email our webmaster.