Consumer Questions
If you can't find the answer to your question in our FAQs, call us at (800) 342-3736. The DFS Hotline is available Monday through Friday, 8:30 AM to 4:30 PM (local calls can be made to (212) 480-6400 or (518) 474-6600) or send us an email. To file a complaint with DFS, use our online Consumer Complaint Portal.
Licensing Questions
If you are unable to find the answer to a licensing question on our website, call (800) 342-3736 (Monday through Friday, 8:30 AM to 4:30 PM). Local calls can be made to (212) 480-6400 or (518) 474-6600. Questions for the Insurance Licensing Unit can also be emailed to [email protected].
Legal Inquiries
Our Office of General Counsel drafts and reviews legislation, regulations, and guidance to consumers and industry, conducts disciplinary and other hearings, and renders legal advice to DFS staff regarding matters before the Department.
Submit legal inquiries via email to [email protected], or by regular mail to New York State Department of Financial Services, Office of General Counsel, 1 State Street, New York, NY 10004-1511. Include your full mailing address, email address and phone number in all inquiries.
Public Affairs and Media Inquiries
If you are a member of the media and would like to speak to someone in our Public Affairs office, please call (212) 709-1691. Media inquiries can also be emailed to [email protected]
Consumer Notices
DFS Contact information for use by regulated institutions in Notices to Consumers (Sections 1303 and 1304 of the Real Property Actions and Proceedings Law and Section 265-b of the Real Property Law, Regulation E disclosures, etc.) is: (800) 342-3736 and www.dfs.ny.gov.
Our Offices
New York City - Main Office
New York State Department of Financial Services
1 State Street
New York, NY 10004-1511
Albany
New York State Department of Financial Services
1 Commerce Plaza
Albany, NY 12257
Buffalo
535 Washington Street, Suite 305
Buffalo, New York 14203
Garden City
1399 Franklin Avenue
Suite 203
Garden City, NY 11530
Oneonta
New York State Department of Financial Services
28 Hill Street, Room 210
Oneonta, NY 13820
Syracuse
New York State Department of Financial Services
333 East Washington Street
Syracuse, NY 13202
Webmaster
If you have technical questions about this website or want to report an issue or a broken link please email our webmaster.