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Consumer Questions

The DFS Hotline is staffed Monday - Friday, from 8:30 AM to 4:30 PM. Call us at (800) 342-3736 or send us an email.

  • Español (Spanish): Llámenos al (800) 342-3736 si necesita ayuda gratis en su idioma.
  • 中文 (Chinese): 請給我們打電話號碼 : (800) 342-3736, 要求免費的語言協助服務。
  • Русский (Russian): Чтобы получить бесплатные переводческие услуги, позвоните, пожалуйста, по следующему номеру: (800) 342-3736
  • Kreyòl ayisyen (Haitian-Creole): Tanpri rele nou nan (800) 342-3736 pou jwenn sèvis èd gratis nan lang.
  • Bengali: অনুগ্রহ করে বিনামূল্যে ভাষা সহায়তা পরিষেবার জন্য আমাদের ফোন নম্বরে 1-800-342-3736 ফোন করুন।
  • 한국어 (Korean): 전화 (800) 342-3736 로 무료 언어 지원 서비스를 요청하십시오
  • Polski (Polish): Aby skorzystać z usług bezpłatnej pomocy językowej, prosimy o kontakt telefoniczny pod numerem (800) 342-3736.
  • Italiano (Italian): Chiamare il (800) 342-3736 per assistenza linguistica gratuita.
  • Yiddishביטע רופט אונז אויף  800-342-3736 פאר אומזיסטע הילף מיט שפראך
  • Arabic: يرجى الاتصال بنا على الرقم 3736-342-800 للحصول على خدمة المساعدة اللغوية مجاناً

To file a complaint with DFS, use our online Consumer Complaint Portal.


Licensing Questions

If you are unable to find the answer to a licensing question on our website, call (800) 342-3736 (Monday through Friday, 8:30 AM to 4:30 PM). Local calls can be made to (212) 480-6400 or (518) 474-6600. Questions for the Insurance Licensing Unit can be emailed to [email protected].


Legal Inquiries

Submit legal inquiries to our Office of General Counsel via email to [email protected], or by regular mail to New York State Department of Financial Services, Office of General Counsel, 1 State Street, New York, NY 10004-1511. Include your full mailing address, email address and phone number in all inquiries.


Public Affairs and Media Inquiries

If you are a member of the media and would like to speak to someone in our Public Affairs office, please call (212) 709-1691. Media inquiries can also be emailed to [email protected]


Consumer Notices

DFS Contact information for use by regulated institutions in Notices to Consumers (Sections 1303 and 1304 of the Real Property Actions and Proceedings Law and Section 265-b of the Real Property Law, Regulation E disclosures, etc.) is: (800) 342-3736 and www.dfs.ny.gov.


Our Office Locations

New York City - Main Office

New York State Department of Financial Services
1 State Street
New York, NY 10004-1511

Albany

New York State Department of Financial Services
1 Commerce Plaza
Albany, NY 12257

Buffalo

535 Washington Street, Suite 305
Buffalo, New York 14203

Garden City

1399 Franklin Avenue
Suite 203
Garden City, NY  11530

Oneonta

New York State Department of Financial Services
28 Hill Street, Room 210
Oneonta, NY 13820

Syracuse

New York State Department of Financial Services
333 East Washington Street
Syracuse, NY 13202


Webmaster

If you have technical questions about this website or want to report an issue or a broken link please email our webmaster.