DFS Connect is where certain regulated entities manage consumer complaints, file and upload documentation, and correspond with the Department. Some entities use DFS Connect to manage all of their interactions with the Department, including licensing, renewing licenses, compliance matters, payments, and examination activities.

DFS Connect is also the secure portal that New York State consumers use to submit complaints regarding PBMs and spikes in drug prices to DFS.

What's New in DFS Connect?

DFS Connect is now available for banking institutions and virtual currency businesses for use during examination activities. More information about accessing DFS Connect and the functionality specific to managing examinations can be found in the DFS Connect for Banking and Virtual Currency entitles section below.

Complaints about Pharmacy Benefits Managers and Drug Prices

DFS Connect is a secure online portal that New York State consumers can use to submit a complaint about a Pharmacy Benefits Manager or to report a drug price increase to the Department of Financial Services.

To file a complaint using DFS Connect you will need an NY.Gov ID. NY.Gov ID is an account that allows you to securely access certain New York state government services online securely. If you don't have an NY.Gov ID go to my.ny.gov to create an account. If you already have an NY.gov ID, visit DFS Connect to file a complaint about a Pharmacy Benefits Manager or to report a drug price increase to DFS:

DFS Connect

DFS Connect User Guides for Consumers

• DFS Connect User Guide for Consumers
• How to File a Complaint About a Pharmacy Benefits Manager Using DFS Connect (PDF)
• How to Accept or Reject a PBM's Response to a Complaint in DFS Connect (PDF)
• How to Submit a Complaint About a Drug Price Spike Using DFS Connect (PDF)

General Consumer Complaints and Appeals

All other consumer complaints, including appeals and disputes should be submitted using our online Consumer Complaint process.

DFS Connect is currently available for:

• Banking Institutions and Virtual Currency Businesses
• Drug Manufacturers
• Health Insurers
• Life Insurers
• Property & Casualty Insurers
• Pharmacy Benefit Managers

The Department uses DFS ID to provide secure, single-sign-on access to most DFS applications, including DFS Connect. You will use DFS ID credentials and multi-factor authentication (MFA) to access DFS Connect, so be sure to have or download an authenticator app (e.g., Google or Microsoft Authenticator) on a mobile device before signing in. Learn more about DFS ID.

DFS Connect 

Industry users using DFS Connect for the first time will need to receive an invitation from their Entity Administrator. Administrators are responsible for inviting users to join their entity and register for a DFS ID account as needed. Entity Administrators manage their entities and users in DFS ID.

• Detailed instructions for insurance companies on how to do so can be found in the DFS Connect User Guide for Insurance Companies (PDF).
• Detailed instructions for Banking Institutions and Virtual Currency Businesses can be found in the DFS Connect User Guide for Financial Institutions (PDF).
• To help Entity Administrators familiarize themselves with their role and with using DFS ID, the Department has issued a DFS ID Entity Administrator User Guide (PDF).

DFS Connect is used by banking and virtual currency institutions to conduct all examination activities. This includes:

• Viewing and responding to First Day Letters, Transmittal Letters, and Reports on Examination and submitting required exam documentation
• Corresponding with the Department during ongoing examinations

The Department uses DFS ID to provide secure, single-sign-on access to most DFS applications, including DFS Connect. Access DFS Connect by visiting DFS ID in a web browser and entering DFS ID login credentials, or using the button below:

DFS Connect

Industry users using DFS Connect for the first time will need to receive an invitation from their Entity Administrator.

• Detailed instructions for Banking Institutions and Virtual Currency Businesses using DFS Connect and DFS ID can be found in the DFS Connect User Guide for Financial Institutions (PDF).

Insurance entities should use DFS Connect to submit only the below insurance filings and to correspond with the Department about those filings.

The following Insurance-related filings are now available in DFS Connect:

• Acquisition of Control of a New York Domestic Insurer
• Disclaimer of Control of a New York Domestic Insurer
• Capital Distribution Requests
• Certified Reinsurer Status Application
• Certified Reinsurer Status Application Passporting
• Enterprise Risk Management Report
• Holding Company Management Services Agreement
• Holding Company Reinsurance Agreement
• Reciprocal Reinsurer Status Application
• Reciprocal Reinsurer Status Application Passporting
• Special Risk/Free Trade Zone Initial/Renewal License Application
• Special Risk/Free Trade Zone Schedule C-1

Only the filings above can be submitted through DFS Connect. All other filings should continue to be submitted in the usual manner. If the company uses the DFS Portal to submit other filings, the company should continue to follow the same procedure for submitting through the DFS Portal. To learn more, visit the section of this website associated with your other filing or entity type.

The Department uses DFS ID to provide secure, single-sign-on access to most DFS applications, including DFS Connect. Access DFS Connect by visiting DFS ID in a web browser and entering DFS ID login credentials, or by using the button below:

DFS Connect

Industry users using DFS Connect for the first time will need to receive an invitation to DFS ID from their Entity Administrator.

For instructions or help using DFS ID and DFS Connect, read the DFS Connect User Guide for Insurance Companies (PDF) and check our DFS Connect for Insurance Companies FAQs.

Payments and fees associated with filings submitted via DFS Connect are required to be paid through DFS Connect prior to the final submission of the filing. A payment submission prompt will appear during the application process.

DFS Connect accepts ACH and credit card payments.

Pharmacy Benefits Managers (PBMs) use DFS Connect to manage interactions with the Department, including:

• Reviewing and renewing licenses
• Reviewing and responding to complaints
• Reviewing and responding to compliance matters
• Paying assessment fees
• Updating information
• Managing examination activities

The Department uses DFS ID to provide secure, single-sign-on access to most DFS applications, including DFS Connect. Access DFS Connect by visiting DFS ID in a web browser and entering DFS ID login credentials, or by using the button below:

DFS Connect

Industry users using DFS Connect for the first time will need to receive an invitation to DFS ID from their Entity Administrator.

DFS Connect

PBMs should visit the Pharmacy Benefit Managers page for more information and guidance.

Drug Manufacturers use DFS Connect to submit responses to 111 letters and to view information on drug price spike investigations that have been opened.

The Department uses DFS ID to provide secure, single-sign-on access to most DFS applications, including DFS Connect. Access DFS Connect by visiting DFS ID in a web browser and entering DFS ID login credentials, or by using the button below:

DFS Connect

Industry users using DFS Connect for the first time will need to receive an invitation to DFS ID from their Entity Administrator.

For information on reporting requirements, drug manufacturers should visit the Prescription Drug Manufacturer Filings page.

The Department has both user guides and instructional videos that users can access to familiarize themselves with DFS Connect, like:

• What to use DFS Connect for
• How to request access to DFS Connect
• How to submit filings in DFS Connect
• How to communicate with the Department using DFS Connect
• How to navigate DFS Connect

Watch the Video for Insurance Companies

Watch the Video for Financial Institutions

General Questions

• If you need help with My NY.gov, visit my.ny.gov.
• Read our DFS Connect User Guide for Consumers

Consumer User Guides

• Learn how to File a Complaint About a Pharmacy Benefits Manager Using DFS Connect (PDF)
• Learn how to Accept or Reject a PBM's Response to a Complaint in DFS Connect (PDF)
• Learn how to Submit a Complaint About a Drug Price Spike Using DFS Connect (PDF)

If you still need help with DFS Connect, Contact DFS.

Insurance Companies and Company Representatives

Once a filing is closed, you cannot contact DFS on chatter regarding that specific filing. If you want to contact an analyst regarding a closed filing, email the analyst directly.

• Check the DFS Connect User Guide for Insurance Companies (PDF)
• Read our DFS Connect for Insurance Companies FAQs

Banking institutions and Virtual Currency Businesses

• Check the DFS Connect User Guide for Banking Institutions and Virtual Currency Businesses

If you are still having trouble, contact DFS at one of the following email addresses:

• Property: [email protected]
• Life: Jim[email protected]
• Health: [email protected]
• Pharmacy Benefits Unit: [email protected]