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On-line Transactions Result in Real-Time Licensing Of Agents

Superintendent of Insurance Gregory V. Serio today announced that the Department has unveiled a new on-line technology that enables agents to complete applications for license renewals over the internet. Individual life and accident and health licensees are the first to be able to renew their licenses over the internet.

"As part of the Department’s initiative to get all agents and brokers licensed via the internet, we are pleased to debut this first phase of on-line license renewals," said Serio. "The Department’s use of technology furthers the goals of the Department: to improve customer service and enhance efficiency and communication between regulators and the industry."

"This is also a key component of the Governor’s e-Government initiative, promoting a government without walls, and the Department’s speed to market initiative. In order for new and innovative products to reach the marketplace, we need qualified licensed producers," added Serio.

The new electronic licensing allows agents to complete the Department’s application for license renewal on-line in a secure, encrypted environment. A licensee will access the application on the Department’s Web site and key in a password unique to that user. Once the entry is cleared and the license is selected, instructions appear to assist the licensee in completing the application. Once the application is completed, the user is asked if they want to pay by credit card or check. Licenses are issued to those who pay by credit card within 24-48 hours, while those who decide to pay by check are mailed their licenses upon receipt of payment by the Department.

Electronic licensing allows the Department to improve customer service by providing renewals within minutes and hours not days or months. It saves both time and money while decreasing the number of incomplete applications submitted. Each application is verified as it is submitted to ensure completeness.

The Department has also established a dedicated telephone line (518) 474-6630 to assist anyone requiring assistance in completing the application on-line. Additional information on this licensing application process is also available on the Department’s Web site at

Department of Financial Services


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